Frequently Asked Questions
CHRISTMAS OPENING HOURS / ORDERS / DELIVERY
Thank you for your custom during 2019. We will all our customers a very Merry Christmas & A Happy New Year!
We will be in the office on Monday 23rd December and then will be closed until 9am Thursday 2nd January 2020.
Any orders placed after Midday on 23/12/19 will not be processed until the 02/01/19. Subject to stock, we will try to get all orders placed before this time processed. However please be aware that some items are ordered from the supplier and so may not be available for immediate despatch & therefore may be despatched upon our return in the New Year.
Each carrier and Royal Mail have their own delivery schedules so when it is delivered will be down to them and this is beyond our control. The carriers usually do (sometimes limited) deliveries on the 24th and over working days during the festive period. If you will be closed over the festive period, please mention when ordering and we can delay despatch.
The carrier will make their last collection from us very early afternoon on Monday 23rd Dec and the last Royal Mail post will be sent out on a 2nd class service around lunchtime so subject to stock, cleared payment & carrier we hope to despatch all orders placed before this time.
Therefore we will say our cut-off is MIDDAY MONDAY 23RD DEC FOR PRE-XMAS DESPATCH. Sorry, but this does not guarantee arrival before Xmas.
If you would like to receive your order before Christmas, then please try to place it before midday on Friday 20th December to give yourself the best chance of receiving it. Subject to stock and cleared payment this will hopefully mean we can get your order out and it should hopefully arrive in time.
How much is delivery?
Standard Delivery to most of Mainland UK is £3.50 or £6.95 (depending on if your basket includes board/packaging and the weight, delivery aim within 2-4 working days)
Standard Delivery is FREE if you spend over £50.
If you wish to upgrade to a faster delivery (delivery aim within 2 working days, if ordered before 2pm) it will be £11.95 - Please contact us to see if this will be possible before ordering.
Please note we do not ship outside of the UK. We use a mixture of Royal Mail & Carriers.
Please note if your order includes Specialist Card & Board (inc Greyboard) OR certain other items such as Paper/Envelopes/Packaging then delivery is likely to be £6.95 if your order value is below £50.
Unfortunately due to our carriers having postcode restrictions the delivery charge will be a flat £12 regardless of the value of your order for customers in the following postcodes:
BT, IM, GY, JE, TR1-27, TR93, PO30-41, AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, PH49-50, HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
However if you are ordering from these postcodes and you wish to obtain a personalised delivery quote, please email firstname.lastname@example.org prior to ordering with the product codes, quantities and your postcode and we will see what we can do. For example if you are ordering something small & lightweight, we may be able to send it with Royal Mail cheaper instead. Please note than A2 Board will always be sent with a carrier.
Please contact us for a personalised quote. Please include the item code and quantity so that we can calculate a shipping charge for you.
Customers in France - we are currently trialling shipping to for light orders to France (i.e under 2kg) - if your order qualifies for shipping, the option will become available at checkout. Please note we can not send large or heavy orders to France, for example this currently means we cannot send A2 size board. Each order will be reviewed. Please note, we may need to contact you if the shipping is more than we expect for your order. You will have option to proceed or cancel.
Can I collect?
Yes. We do not have a shop front, but collections can be made Monday to Friday between 9am and 5pm.
Please select 'Collect From Our Measham Office' at checkout. Most goods will be ready the next working day if ordered before 4pm but please await our email to say the goods are ready as not all items are held in stock.
How long will my order take to arrive?
Most orders are despatched within 1-2 working days. We aim to get your order out to you as soon as possible but please allow 5 working days on top of this for delivery. We hold a good range of items in stock but some come direct from suppliers. To keep our delivery charges to you as low as we use a combination of Royal Mail & Other Carriers. If you need something sooner, please call us on 01530 515151 and we will see what we can do.
How Do I Return An Item / Cancel An Order?
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund, credit or exchange. For full details of returns or cancelling an order please visit our Returns page.
How do I contact you?
Please call 01530 515151 or visit our contact page for alternative options.
I can't see what I need?
We have access to thousands of products so if you haven't found quite what you are after, please call or email us.