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Frequently Asked Questions


Loyalty Points

Starting from Midday on 01.05.24 we will be trialling a Loyalty Points Scheme. Earn 1 Point per £1 Spent. See further down this page for more information and terms.

How much is delivery?

If you are not sure about your carriage charge, the easiest way to check is to add required items to your basket and enter your postcode.

Standard Delivery to most of Mainland UK is £3.95 or £6.95 (depending on if your basket includes board/packaging and the weight, delivery aim within 2-4 working days)

Standard Delivery is FREE if you spend over £75.

If you wish to upgrade to a faster delivery (delivery aim within 2 working days, if ordered before 2pm) it will be £11.95 - Please contact us to see if this will be possible before ordering.

Please note we do not ship outside of the UK. We use a mixture of Royal Mail & Carriers.

Please note if your order includes Specialist Card & Board (inc Greyboard) OR certain other items such as Paper/Envelopes/Packaging then delivery is likely to be £6.95 if your order value is below £75.

Postage for K-Bins orders is £12 if below £100 in value and postcode exclusions may apply. 

Customers in Northern Island, The Highlands, Islands & Offshore Postcodes

Unfortunately due to our carriers having postcode restrictions, the delivery charge will be a flat rate regardless of the value of your order for customers in the following postcodes:

Highlands & Islands of Scotland - £15
IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE

Northern Island, Isle of Man, Isles Of Scilly, Isle of Man & Other Offshore Postcodes inc Channel Islands - £20
BT, IM, TR21-25, PO30-41, GY, JE

However if you are ordering from these postcodes and you wish to obtain a personalised delivery quote, please email prior to ordering with the product codes, quantities and your postcode and we will see what we can do. For example if you are ordering something small & lightweight, we may be able to send it with Royal Mail cheaper instead. Please note than A2 Board will always be sent with a carrier.

International Customers

Please contact us for a personalised quote. Please include the item code and quantity so that we can calculate a shipping charge for you. 

Customers in France - we are currently trialling shipping to for light orders to France (i.e under 2kg) - if your order qualifies for shipping, the option will become available at checkout. Please note we can not send large or heavy orders to France, for example this currently means we cannot send A2 size board. Each order will be reviewed. Please note, we may need to contact you if the shipping is more than we expect for your order. You will have option to proceed or cancel.


Loyalty Points

Starting from Midday on 01.05.24 we will be trialling a Loyalty Points Scheme. Earn 1 Point per £1 Spent. Points have a validity of 12 months. Minimum 50 points for redemption. Order value will be reduced upon redemption.

Points can only be accrued for online orders at Points cannot be accrued or redeemed against VAT or delivery.  Points are only awarded after an order has completed. To view how many points you have log into your account, click the 'Order Information' tab and they will be displayed above your order history. Cancellation or return of an order will result in the points relating to that item or order being removed. We do not accept any liability for points not awarded or that have expired. No cash alternative. We reserve the right to end or amend this scheme at any time.


Can I collect?

Yes.  We do not have a shop front, but collections can be made Monday to Friday between 9am and 5pm.

Please select 'Collect From Our Measham Office' at checkout. Most goods will be ready the next working day if ordered before 4pm but please await our email to say the goods are ready as not all items are held in stock. 

How long will my order take to arrive?

Most orders are despatched within 1-2 working days. We aim to get your order out to you as soon as possible but please allow 5 working days on top of this for delivery. We hold a good range of items in stock but some come direct from suppliers. To keep our delivery charges to you as low as we use a combination of Royal Mail  & Other Carriers. If you need something sooner, please call us on 01530 515151 and we will see what we can do.

How Do I Return An Item / Cancel An Order?

You must tell us within 14 days of receiving the goods if you wish to return your items. You then have another 14 days to return the goods once you have informed us.

If 14 days have gone by since you received your purchase, unfortunately we can’t offer you a refund, credit or exchange. For full details of returns or cancelling an order please visit our Returns page.

How do I contact you?

Please call 01530 515151 or visit our contact page for alternative options.

I can't see what I need?

We have access to thousands of products so if you haven't found quite what you are after, please call or email us.

I need a bigger or smaller pack size / Different colour / Something to match the set?

Some of our products can be split down if you are after a smaller quantity. Or on some products we can offer a slight discount for purchasing a larger quantity (at least 5 +). Some products are also available as standard bulk packs. Other colours, sizes and styles may be available but are not  yet listed. Please contact us!

Do you do Gift Vouchers?

Yes, as e-codes.

If I have a discount code/ E-Code/ Gift Voucher, where do I enter the code?