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COVID-19

Funkypen.co.uk is still accepting orders as we are an online only retailer but due to the outbreak of COVID-19 and government restrictions, we are running at reduced capacity.

Stock levels and availability of products may be reduced due to the supply chain issues and closures, especially as time passes. We will try to keep our website updated and of course contact you if your order if affected.

We also ask that you allow a little longer for your order to arrive. We will try to provide tracking information where necessary. Please bear in mind couriers and delivery drivers have their own procedures to follow and so parcels may be left safe/outside. We strongly advise that customers advise of a’’ leave safe place’’ in the comments section of their order.

During this period, we will not be quoting on nor accepting custom cut board orders.

No staff members are showing signs of Covid-19 nor have been into contact with anyone displaying symptoms.
This situation is ever changing and we want to do what we can to help stop the spread.
Therefore from 24/03/20, there will only be a minimum number of staff in the office Monday to Friday and at reduced hours.

Because of the reduced capacity, we politely request all customers email through any queries to sales@funkypen.co.uk during this time rather than phoning. We will endeavour to respond within 24 hours during the week.

We will update this page as and when necessary.
We thank all of our customers for their support and understanding and we hope you all stay safe and well.

The Funky Pen Team

Frequently Asked Questions

FAQ's

How much is delivery?

If you are not sure about your carriage charge, the easiest way to check is to add required items to your basket and enter your postcode.

Standard Delivery to most of Mainland UK is £3.50 or £6.95 (depending on if your basket includes board/packaging and the weight, delivery aim within 2-4 working days)

Standard Delivery is FREE if you spend over £50.

If you wish to upgrade to a faster delivery (delivery aim within 2 working days, if ordered before 2pm) it will be £11.95 - Please contact us to see if this will be possible before ordering.

Please note we do not ship outside of the UK. We use a mixture of Royal Mail & Carriers.

Please note if your order includes Specialist Card & Board (inc Greyboard) OR certain other items such as Paper/Envelopes/Packaging then delivery is likely to be £6.95 if your order value is below £50.


Customers in Northern Island, The Highlands, Islands & Offshore Postcodes

Unfortunately due to our carriers having postcode restrictions the delivery charge will be a flat £12 regardless of the value of your order for customers in the following postcodes:

BT, IM, GY, JE, TR1-27, TR93, PO30-41, AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, PH49-50, HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3

However if you are ordering from these postcodes and you wish to obtain a personalised delivery quote, please email sales@funkypen.co.uk prior to ordering with the product codes, quantities and your postcode and we will see what we can do. For example if you are ordering something small & lightweight, we may be able to send it with Royal Mail cheaper instead. Please note than A2 Board will always be sent with a carrier.


International Customers

Please contact us for a personalised quote. Please include the item code and quantity so that we can calculate a shipping charge for you. 

Customers in France - we are currently trialling shipping to for light orders to France (i.e under 2kg) - if your order qualifies for shipping, the option will become available at checkout. Please note we can not send large or heavy orders to France, for example this currently means we cannot send A2 size board. Each order will be reviewed. Please note, we may need to contact you if the shipping is more than we expect for your order. You will have option to proceed or cancel.

 


Can I collect?

Yes.  We do not have a shop front, but collections can be made Monday to Friday between 9am and 5pm.

Please select 'Collect From Our Measham Office' at checkout. Most goods will be ready the next working day if ordered before 4pm but please await our email to say the goods are ready as not all items are held in stock. 

How long will my order take to arrive?

Most orders are despatched within 1-2 working days. We aim to get your order out to you as soon as possible but please allow 5 working days on top of this for delivery. We hold a good range of items in stock but some come direct from suppliers. To keep our delivery charges to you as low as we use a combination of Royal Mail  & Other Carriers. If you need something sooner, please call us on 01530 515151 and we will see what we can do.

How Do I Return An Item / Cancel An Order?

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund, credit or exchange. For full details of returns or cancelling an order please visit our Returns page.

How do I contact you?

Please call 01530 515151 or visit our contact page for alternative options.

I can't see what I need?

We have access to thousands of products so if you haven't found quite what you are after, please call or email us.
 

I need a bigger or smaller pack size / Different colour / Something to match the set?

Some of our products can be split down if you are after a smaller quantity. Or on some products we can offer a slight discount for purchasing a larger quantity (at least 5 +). Some products are also available as standard bulk packs. Other colours, sizes and styles may be available but are not  yet listed. Please contact us!

Do you do Gift Vouchers?

Yes, as e-codes.

https://www.funkypen.co.uk/funkypencouk-e-code-gift-voucher.html

If I have a discount code/ E-Code/ Gift Voucher, where do I enter the code?